At Soppee, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, please review our return and refund policy below:
Returns
1. Eligibility
You may return items within 30 days of receipt for a full refund or exchange. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
2. Non-Returnable Items
Certain items, such as custom or personalized products, may not be eligible for return. Please check the product description or contact us if you have questions about a specific item.
3. Return Process
To initiate a return, please contact our customer support team at [email protected] or 747-234-5852. Provide your order number and reason for return.
 You will receive a return authorization and instructions for sending the item back to us.
4. Return Shipping
 Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for returns.
5. Return address:
Receiver: Soppee
Address: 335 Roswell Dr, Milpitas, CA 95035, United States
Phone number: 747-234-5852
Refunds
1. Processing Time
Once we receive and inspect your returned item, we will process your refund within [7-10] business days. The refund will be issued to the original payment method used for the purchase.
2. Partial Refunds
If an item is returned in a condition other than its original state, a partial refund may be issued based on the condition of the item.
3. Shipping Costs
Shipping costs are non-refundable. If you received free shipping on your original order, the cost of shipping will be deducted from your refund.
Exchanges
1. Eligibility
Exchanges are available for items of equal or lesser value. Please contact us to arrange an exchange if you received a defective or incorrect item.
2. Exchange Process
Follow the same return process outlined above, and specify the item you wish to exchange for in your request.
Contact Us
For any questions or concerns about returns or refunds, please contact our customer support team:
• Email: [email protected]
• Phone: 747-234-5852
Changes to Policy
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.
Thank you for shopping with Soppee. We appreciate your business and are here to help with any questions or issues.